Shipping address

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Address validation

When enabled, Recheck runs an automated check on the order’s shipping address to catch errors like typos, wrong zip codes, and missing apartment numbers. If validation flags an issue, the customer sees a red banner with two choices: accept Recheck’s suggested corrected address, or confirm the address they entered. You can edit the banner copy under Translations. Each validation also records its outcome in the order’s additional details in Shopify, with a status of pending, accepted, dismissed, or closed. Your team can check there to see how the customer responded to the banner. The address warning below records its status the same way. Recheck checks the address with its validation service, currently Google Maps address data, and suggests corrections. Validation is metered. The Usage fees line under the toggle shows how much free credit your plan includes, and each address validated after that costs $0.025.

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Optional address details

Shopify has an optional company name field at checkout. Some brands relabel it through Shopify’s own settings to capture something else, like an apartment buzzer code or a delivery note. Enable the Company name toggle to let customers edit whatever sits in that Shopify field during order editing. This is off by default and only matters if you’ve turned on Shopify’s optional company name field at checkout.

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Address warning

Some express checkout methods like Apple Pay, Google Pay, or Shopify Pay can auto-fill address fields which might not be the one where the customer actually intends to receive the order. This happens when the customer has multiple saved addresses and the default auto-fill address is different than where they want to receive the order or they are ordering on behalf of someone else. Enabling the Address warning toggle allows Recheck to detect these payment methods and display a message prompting the customer to double-check their shipping address. You can select which payment methods should trigger this warning by adding them to the Payment Methods list. The warning only shows where you’ve added Recheck’s extension block, so make sure the block is in place. See how to add Recheck extensions. You can edit the warning copy in Translations, under Notifications and warnings. You can also reach this section from the Address warning tile on the Settings page. The tile carries a Premium badge, so the warning needs a plan that includes it.

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Prioritize validation banner

When both Address validation and Address warning are on, the same order can qualify for both banners at once. The Prioritize validation banner toggle appears only in that case. Turn it on to show just the red validation banner and skip the yellow warning, so the customer isn’t asked about their address twice.

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How this helps

• Reduces failed deliveries: Customers are more likely to catch and fix outdated or mismatched shipping details before the order editing window closes.
• Prevents support overhead: Fewer cases of reshipping, last-minute address changes, or package re-routing.
• Enhances customer trust: Customers feel reassured when prompted to review something as important as where their order will ship.

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Need help?

Our guides contain information on everything from the basics of setting up Recheck to advanced customizations available with every feature. But we’re always here to offer help personally if you need it.