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1

Open Recheck and click on Modules in the left menu.

2

Select Support ticket from the list of modules.

3

Enable the "Create support ticket" toggle

This allows customers to raise a support ticket from the Thank You or Order Status page.

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Customizing support ticket reasons and labels

Clicking Edit will take you to the Support tickets section under Translations. On this page you can:
  • Customize the title and labels of the support form (e.g. button text, note titles).
  • Add, remove, rename, or reorder the list of support ticket reasons.
This ensures the support ticket flow aligns with your team’s internal categories and improves triage speed.

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Our guides contain information on everything from the basics of setting up Recheck to advanced customizations available with every feature. But we’re always here to offer help personally if you need it.

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