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Documentation Index

Fetch the complete documentation index at: https://docs.recheckapp.com/llms.txt

Use this file to discover all available pages before exploring further.

1

Open Recheck and click on Modules in the left menu.

2

Select Support ticket from the list of modules.

3

Enable the "Create support ticket" toggle

This allows customers to raise a support ticket from the Thank You or Order Status page.

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Customizing support ticket reasons and labels

Clicking Edit will take you to the Support tickets section under Translations. On this page you can:
  • Customize the title and labels of the support form (e.g. button text, note titles).
  • Add, remove, rename, or reorder the list of support ticket reasons.
This ensures the support ticket flow aligns with your team’s internal categories and improves triage speed.