Replace product
Allow customers to replace items in their order with a different product.
Open Recheck and click on Modules in the left menu.
Select Replace product from the list of modules.
Enable the "Replace product" toggle
This allows customers to replace an existing product in their order with a different one.
Enable or disable the "Reduce cart value" toggle
If enabled, customers can choose a replacement that is lower in value than the original item.
Reduce cart value option
By default, Recheck will only show replacement options that are equal to or higher in value than the item being replaced.
Enabling the Reduce cart value toggle allows customers to switch to lower-priced alternatives, which can be useful if:
- A customer wants to downgrade or remove a premium add-on.
- The original item was added by mistake and they prefer a cheaper version.
- You want to prioritize flexibility and customer satisfaction over strict AOV protection.
If you want to protect your average order value or avoid issuing partial refunds, you may want to leave this option disabled.
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Our guides contain information on everything from the basics of setting up Recheck to advanced customizations available with every feature. But we’re always here to offer help personally if you need it.