What your customers see

Every other page in these docs is about your setup. This one is about what the customer experiences, from checkout until the editing window closes. Use it to picture exactly what a shopper sees and does.

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Where it shows

Recheck can appear at three points:

• Checkout page. Before the customer pays, if you run a Checkout upsell. The order doesn’t exist yet. Accepted products go straight into the cart and are paid for in the same checkout, so nothing is edited later.
• Thank you page. Shown right after checkout completes.
• Order status page. Shown when the customer refreshes the Thank you page, or opens the order from the order-confirmation email link.

Each page renders only the Recheck blocks you placed on it during setup. If you haven’t added the blocks yet, nothing shows to customers. See how to add Recheck extensions. The one-click post-purchase upsell, which would show right after payment, is marked Coming soon.

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The editing block

The order-editing block opens with a header like “Make changes to your order in {timer}”, counting down the time left in the editing window. Below the header is the list of modules you’ve enabled. Most modules show as a row with an Edit button. The customer clicks Edit and the row expands so they can make the change inline. Download invoice is the exception: it shows a Download button instead.

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One thing at a time

Customers edit one aspect of the order per action: one product, one address, one note. This is fixed Recheck behavior, not a setting. The single exception is the Shipping information block. It groups email, phone, and shipping address together, so the customer can change any or all three and save them in one go. Other visual groupings are visual only. The Change quantity block, for example, stacks increase, decrease, and remove together, but the one-at-a-time rule still applies inside it.

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How an edit goes

The refresh matters because Shopify doesn’t auto-refresh the Thank you page after an edit. Refreshing makes the rest of the page reflect the change. This is a Shopify constraint, not a Recheck choice.

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Upsell offers and the free-shipping bar

If you’ve added the upsell block and a Thank you page offer matches the order, it renders as its own section, separate from the editing block. Each product gets an accept button with the text you set (for example Add to order), with a variant and quantity picker where they apply. If you’ve added the Recheck Shipping Info Upsell block, a free-shipping bar shows how far the order is from your threshold, with a button whose text you set (for example Continue Shopping). It shows wherever you placed the block, for example in the order summary.

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After the window closes

What shows once the editing window ends depends on the Continue showing extension after window expires toggle in order editing window:

• Toggle on: the block keeps showing a limited set. Customers can still update their personal info (shipping details), raise a support ticket, and download their invoice, if you’ve enabled those modules.
• Toggle off: nothing shows after the window.

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Banners that appear only when relevant

Some banners show only when their condition is met for that order:

• Payment reminder banner. Shown when a payment is due, for example after an edit raised the total. It appears on the Order status page only.
• Address warning banner. Shown when address warning is on and the shipping address triggers it.
• Address validation banner. Shown when address validation is on and the entered address fails the check.

If none of these apply, the customer just sees the editing modules and any matched upsells.

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Need help?

Our guides contain information on everything from the basics of setting up Recheck to advanced customizations available with every feature. But we’re always here to offer help personally if you need it.