Order Editing Settings
Order editing window
Choose how long customers can edit their order after it’s placed.
1
Open Recheck and click on Order Editing in the left menu.
2
Select Order editing window from the list of settings.
3
Pick a predefined time limit or enter a custom value.
Editing Window Options
You can choose one of the following:
- Predefined time limit: Select from options like 30 minutes, 1 hour, 4 hours, 12 hours, etc.
- Custom time limit: Enter a specific value if your preferred duration isn’t listed.
- Until Fulfilled: Lets customers edit until the order is marked as fulfilled in Shopify.
Recommendation
- For brands with quick fulfillment times, consider allowing at least 15 minutes to 2 hours to give customers a chance to fix common mistakes.
- When fulfillment times are uncertain but you want to allow changes right up to fulfillment, use the Until Fulfilled option.
The Fulfillment Hold feature will not release the fulfillment hold automatically if the order editing window is set to Until Fulfilled.
Need Help?
Our guides contain information on everything from the basics of setting up Recheck to advanced customizations available with every feature. But we’re always here to offer help personally if you need it.