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1

Open Recheck and click on Order Editing in the left menu.

2

Select Refund methods from the list of settings.

3

Enable one or both refund options based on what you want to offer.

  • Original payment method: Refunds are issued to the same payment method the customer used at checkout.
  • Store credits: Refunds are issued as store credit.

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Configuration

  1. When both options are enabled, customers can choose how they’d like to receive their refund.
  2. If no option is enabled, refunds must be processed manually by your team. In such cases, Recheck will automatically tag the order with recheck-refund-requested so your team can identify and follow up on those requests.
Store credit refunds only work for brands using Shopify’s new customer accounts and require setup through Shopify’s store credit functionality.

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