Order Editing Settings
Refund methods
Choose which refund methods customers can use when editing their order.
1
Open Recheck and click on Order Editing in the left menu.
2
Select Refund methods from the list of settings.
3
Enable one or both refund options based on what you want to offer.
- Original payment method: Refunds are issued to the same payment method the customer used at checkout.
- Store credits: Refunds are issued as store credit.
Configuration
- When both options are enabled, customers can choose how they’d like to receive their refund.
-
If no option is enabled, refunds must be processed manually by your team.
In such cases, Recheck will automatically tag the order with
recheck-refund-requestedso your team can identify and follow up on those requests.
Store credit refunds only work for brands using Shopify’s new customer accounts and require setup through Shopify’s store credit functionality.