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1

Open Recheck and click on Settings in the left menu.

2

Select Revert order edits from the list of settings.

3

Enable the "Revert order edits" setting.

When enabled, Recheck automatically reverts an order back to its last fully paid state if the customer starts an edit that needs an extra payment and doesn’t complete that payment in time.

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Why use this feature

If a customer initiates changes that lead to an increase in cart value (like adding products or increasing quantities), but does not complete payment, it messes with your fulfillment workflows. Enabling this feature ensures:
  • Fulfillment isn’t affected by unpaid edits.
  • Your support team doesn’t need to manually remove unpaid items from orders.
  • Customers don’t receive unintended or unpaid items by mistake.

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How the revert logic works

If payment isn’t completed in time, any cart changes are rolled back to the order’s last fully paid state, the state it was in after the most recent edit the customer fully paid for. Any unpaid edits stacked on top of that are reverted together. Changes that don’t affect products, like a new shipping address or an order note, stay in place even if they were made after an unpaid cart edit.

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Revert timing

You choose when unpaid edits are reverted:
  • When editing window closes. Recheck reverts unpaid edits once the order editing window ends. This is the default.
  • 15 minutes after the last unpaid edit. Recheck reverts unpaid edits 15 minutes after the customer’s most recent unpaid edit. Each new unpaid edit resets the timer, so the countdown always runs from the latest change.
The 15-minute option never extends the editing window. If the window closes before the 15 minutes are up, Recheck reverts when the window closes instead.

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Payment buffer

When the revert timing is reached, Recheck waits 60 seconds before reverting. This buffer lets any in-flight payment finish, so an order paid for at the last moment isn’t reverted by mistake. It applies to both revert timing options. If fulfillment hold is also enabled, the buffers stack: Recheck waits 60 seconds to run the revert, then another 60 seconds before releasing the fulfillment hold. This sequence makes sure the revert finishes before the hold is released.
Available on paid plans.

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Need help?

Our guides contain information on everything from the basics of setting up Recheck to advanced customizations available with every feature. But we’re always here to offer help personally if you need it.

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