> ## Documentation Index
> Fetch the complete documentation index at: https://docs.recheckapp.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What your customers see

> A walkthrough of the Recheck order-editing experience your customers get after checkout.

Every other page in these docs is about your setup. This one is about what the customer experiences once the order is placed. Use it to picture exactly what a shopper sees and does.

## Where it shows

Recheck appears on the two pages a customer can land on after checkout:

* **Thank you page.** Shown right after checkout completes.
* **Order status page.** Shown when the customer refreshes the Thank you page, or opens the order from the order-confirmation email link.

Both pages render the Recheck blocks you placed during setup. If you haven't added the blocks yet, nothing shows to customers. See [how to add Recheck extensions](/getting-started/how-to-add-recheck-extensions).

## The editing block

The order-editing block opens with a header like **"Make changes to your order in {timer}"**, counting down the time left in the editing window. Below the header is the list of modules you've enabled.

Most modules show as a row with an **Edit** button. The customer clicks Edit and the row expands so they can make the change inline. [Download invoice](/features/modules/download-invoice) is the exception: it shows a **Download** button instead.

## One thing at a time

Customers edit one aspect of the order per action: one product, one address, one note. This is fixed Recheck behavior, not a setting.

The single exception is the **Shipping information** block. It groups email, phone, and shipping address together, so the customer can change any or all three and save them in one go.

Other visual groupings are visual only. The **Change quantity** block, for example, stacks increase, decrease, and remove together, but the one-at-a-time rule still applies inside it.

## How an edit goes

<Steps>
  <Step title="The customer clicks Edit on a module row.">
    The row expands inline and the edit form opens.
  </Step>

  <Step title="They make the change and click the action button.">
    The button matches the action, for example **Update Changes** for field edits or **Add to order** for adding a product.
  </Step>

  <Step title="A confirmation appears.">
    For edits that need no extra payment, it completes on its own.
  </Step>

  <Step title="A success banner asks them to refresh.">
    Something like **"Order updated successfully, refresh the page to see the changes."**
  </Step>
</Steps>

The refresh matters because Shopify doesn't auto-refresh the Thank you page after an edit. Refreshing makes the rest of the page reflect the change. This is a Shopify constraint, not a Recheck choice.

## Upsell offers

If you've added the upsell block and an offer matches the order, it renders as its own section with an **Add to order** button per product.

## After the window closes

What shows once the editing window ends depends on the **Continue showing extension after window expires** toggle in [order editing window](/features/settings/order-editing-window):

* **Toggle on:** the block keeps showing a limited set. Shipping information is read-only, plus the support ticket and download invoice options if you've enabled them.
* **Toggle off:** nothing shows after the window.

## Banners that appear only when relevant

Some banners show only when their condition is met for that order:

* **Payment reminder banner.** Shown when a payment is due, for example after an edit raised the total. It appears on the Order status page only.
* **Address warning banner.** Shown when address warning is on and the shipping address triggers it.
* **Address validation banner.** Shown when address validation is on and the entered address fails the check.

If none of these apply, the customer just sees the editing modules and any matched upsells.

# Need help?

Our guides contain information on everything from the basics of setting up Recheck to advanced customizations available with every feature. But we're always here to offer help personally if you need it.

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