> ## Documentation Index
> Fetch the complete documentation index at: https://docs.recheckapp.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Refund methods

> Choose which refund methods customers can use when editing their order.

import NeedHelp from '/snippets/NeedHelp.mdx';

<Steps>
  <Step title="Open Recheck and click on Order Editing in the left menu." />

  <Step title="Select Refund methods from the list of settings." />

  <Step title="Enable one or both refund options based on what you want to offer.">
    * **Original payment method:** Refunds are issued to the same payment method the customer used at checkout.
    * **Store credits:** Refunds are issued as store credit.
  </Step>
</Steps>

## Configuration

1. When both options are enabled, customers can choose how they’d like to receive their refund.
2. If no option is enabled, refunds must be processed manually by your team.

   In such cases, Recheck will automatically tag the order with `recheck-refund-requested` so your team can identify and follow up on those requests.

<Note>
  Store credit refunds only work for brands using [Shopify's new customer accounts](https://help.shopify.com/en/manual/customers/customer-accounts) and require setup through [Shopify's store credit functionality](https://help.shopify.com/en/manual/customers/store-credit).
</Note>

<NeedHelp />