> ## Documentation Index
> Fetch the complete documentation index at: https://docs.recheckapp.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Support ticket

> Allow customers to raise a support ticket and customize the options they see.

import NeedHelp from '/snippets/NeedHelp.mdx';

<Steps>
  <Step title="Open Recheck and click on Modules in the left menu." />

  <Step title="Select Support ticket from the list of modules." />

  <Step title="Enable the &#x22;Create support ticket&#x22; toggle">
    This allows customers to raise a support ticket from the Thank You or Order Status page.
  </Step>
</Steps>

## Customizing support ticket reasons and labels

Clicking **Edit** will take you to the **Support tickets** section under Translations.

On this page you can:

* Customize the title and labels of the support form (e.g. button text, note titles).
* Add, remove, rename, or reorder the list of support ticket reasons.

This ensures the support ticket flow aligns with your team's internal categories and improves triage speed.

<NeedHelp />