> ## Documentation Index
> Fetch the complete documentation index at: https://docs.recheckapp.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Support ticket

> Allow customers to raise a support ticket and customize the options they see.

<Steps>
  <Step title="Open Recheck and click on Modules in the left menu." />

  <Step title="Select Support ticket from the list of modules." />

  <Step title="Enable the &#x22;Create support ticket&#x22; toggle">
    This allows customers to raise a support ticket from the Thank you or Order status page.
  </Step>
</Steps>

## Customizing support ticket reasons and labels

Clicking **Edit** will take you to the **Support tickets** section under Translations.

On this page you can:

* Customize the title and labels of the support form (e.g. button text, note titles).
* Add, remove, rename, or reorder the list of support ticket reasons.

This ensures the support ticket flow aligns with your team's internal categories and improves triage speed.

# Need help?

Our guides contain information on everything from the basics of setting up Recheck to advanced customizations available with every feature. But we're always here to offer help personally if you need it.

<CardGroup cols={2}>
  <Card title="Contact us" icon="question" href="mailto:kunal@recheckapp.com">
    Get personalized support from our founders
  </Card>

  <Card title="Book a demo" icon="calendar" href="https://cal.com/kunalkonde/recheck-discussion">
    See how Recheck can help your brand
  </Card>
</CardGroup>