> ## Documentation Index
> Fetch the complete documentation index at: https://docs.recheckapp.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Replace product

> Allow customers to replace items in their order with a different product.

<Steps>
  <Step title="Open Recheck and click on Modules in the left menu." />

  <Step title="Select Replace product from the list of modules." />

  <Step title="Enable the &#x22;Replace product&#x22; toggle">
    This allows customers to replace an existing product in their order with a different one.
  </Step>

  <Step title="Enable or disable the &#x22;Reduce cart value&#x22; toggle">
    If enabled, customers can choose a replacement that is lower in value than the original item.
  </Step>
</Steps>

## Reduce cart value option

By default, Recheck will only show replacement options that are equal to or higher in value than the item being replaced.

Enabling the **Reduce cart value** toggle allows customers to switch to lower-priced alternatives, which can be useful if:

* A customer wants to downgrade or remove a premium add-on.
* The original item was added by mistake and they prefer a cheaper version.
* You want to prioritize flexibility and customer satisfaction over strict AOV protection.

If you want to protect your average order value or avoid issuing partial refunds, you may want to leave this option disabled.

# Need help?

Our guides contain information on everything from the basics of setting up Recheck to advanced customizations available with every feature. But we're always here to offer help personally if you need it.

<CardGroup cols={2}>
  <Card title="Contact us" icon="question" href="mailto:kunal@recheckapp.com">
    Get personalized support from our founders
  </Card>

  <Card title="Book a demo" icon="calendar" href="https://cal.com/kunalkonde/recheck-discussion">
    See how Recheck can help your brand
  </Card>
</CardGroup>