> ## Documentation Index
> Fetch the complete documentation index at: https://docs.recheckapp.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Cancel order

> Allow customers to cancel their order and manage the cancellation reasons shown.

import NeedHelp from '/snippets/NeedHelp.mdx';

<Steps>
  <Step title="Open Recheck and click on Modules in the left menu." />

  <Step title="Select Cancel order from the list of modules." />

  <Step title="Enable the &#x22;Allow order cancellation&#x22; toggle">
    This allows customers to cancel their order from the Thank You or Order Status page.
  </Step>
</Steps>

## Customizing cancellation reasons and copy

When you click **Edit** in the Cancel order module, Recheck redirects you to the **Order cancellations** section of the Translations panel.

On this page, you can:

* Change the title, labels, and warning messages shown in the cancel popup.
* Edit the list of cancellation reasons that customers can choose from.
* Reorder the list, rename options, or add new reasons.

This allows you to keep the language consistent with your brand voice and gives your team clarity when reviewing why cancellations occur.

<NeedHelp />